Refund policy
At Anvaya, each saree is carefully inspected before dispatch to ensure it reaches you in perfect condition.
Returns & Refunds
We do not offer returns or refunds once an order has been delivered.
Exchanges
Exchanges will only be considered in the event of a damaged product.
To request an exchange, customers must notify us within 10 days of delivery and provide:
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Clear photographs of the damage
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An unboxing video showing the condition of the package and product
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Order details
Requests submitted without photo and video proof may not be eligible for review.
Products approved for exchange must be:
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Unused and unworn
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Unwashed and unaltered
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Returned with all original tags, packaging, and accessories intact
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In the same condition in which they were received
Products that show signs of use, damage, alterations, or missing tags/packaging may not be eligible for exchange.
Return Shipping
In cases where an exchange is approved, the cost of return shipping will be borne by the customer.
Other Concerns
Any concerns not covered under this policy will be reviewed and addressed on a case-by-case basis at Anvaya's discretion.
Contact Us
For exchange requests or any order-related queries, please contact us:
Email: anvaya.toh@gmail.com
Phone / WhatsApp: +91 7702637373